Resident Services Coordinator
Job No:
LDK762
Location:
Weston Creek, ACT
About LDK Seniors’ Living
LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® – our guarantee that once our residents call LDK home, they will never have to move again.
About Amberfield
LDK Seniors' Living’s newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra’s inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. LDK’s range of community activities will promote well-being and provide an exceptional and fulfilling senior living experience so residents thrive at every stage of life. Residents will enjoy resort-style living, with first-class amenities on-site including restaurants, cafes, bars, a greengrocer, theatre and beauty salon. Along with a wellness centre offering a gym, indoor pool, eco dog park and private health consultation rooms.
About the Role
Our Resident Services Coordinator plays an important role in providing quality care and exceptional customer service to residents, guests and staff alike. This is a fantastic opportunity for a warm, people focused professional, who has a high attention to detail and key-administration skills, to work closely alongside the Resident Services Manager to deliver passionate service to older Australian's. If you're looking for a role where you can be involved in varying day-to-day activities and creative outlets, this may be the role for you!
Role Responsibilities
- Assist with the assessment, review, and delivery of suitable and flexible services for our residents.
- Maintain all resident services lifestyle activities and wellbeing checks, reporting monthly.
- Proactively provide ongoing feedback and recommend improvements to enhance processes and ways of working.
- Coordinate Lifestyle and Activities Program, with assistance from the Resident Services Manager.
- Complete appropriate administration duties including the collation and editing of the Village newsletter (in all forms of distribution), ongoing updating of resident communications & the upkeep of carpark allocations and signage.
- Support the Reception Concierge team as required.
- Support the resident move in process to ensure apartment/s are ready for new admissions.
- Take pride in orientating new residents into the village, connecting them to social programs and checking in on them to ensure overall wellbeing.
- Coordinate with the Receptionist team to manage the upkeep of storerooms, including weekly stocktaking and grocery ordering.
- Assist the Village GM, VLT, other staff and residents in the Village as requested.
- Respond to all staff and resident enquiries over the phone, by email and in person as needed and appropriate.
- Support the hospitality team with event coordination ensuring positive resident experience.
Our Employee Value Proposition
LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.
LDK Benefits
- Onsite staff parking, cafes and restaurants available including a free daily Coffee or Tea!
- Great retail discounts with stores including JB Hi-Fi, K-mart, Woolworths, Target and more.
- Access to Comm-Bank Workplace Banking.
- Continuous professional development and promotional opportunities.
- Working in a supportive and welcoming environment with a culture driven by our organisational values.
Qualifications, Experience and Skills
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Experience applying administrative skills in a practical, hands‑on capacity, including coordinating processes, managing documentation, and supporting operational or people‑related activities.
- Experience in Hospitality and Events management (desirable)
- Current First Aid and CPR certificate
- Current Driver's License
- Experience in coordinating and evaluating both group and individual programs to ensure meaningful resident engagement
- Competent documentation and computer skills
- Experience in handling confidential material
How to Apply!
People who join LDK inherently possess and practice LDK values in their daily life. They have a desire and passion to apply these values toward a fulfilling purpose of caring for older people and want to work together with a team that are highly committed to the LDK vision.
If this sounds like you, and LDK sounds like the place you’ve been looking for, we would love to hear from you. Please click on the “apply” button and follow the prompts. Applications for this role will close at 11.59pm 13 March 2026. We will get in touch if you are shortlisted for this opportunity.
We value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander peoples and those from diverse cultural backgrounds. We encourage all applicants to visit our website at https://ldk.com.au/. Kindly email people@ldk.com.au if you have any questions.
